Privacy Policy

At POMPA PLUMBING GROUP LLC, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, whether through our online platform, phone calls, or during in-person service appointments. We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for data subjects in the EU/EEA and the California Consumer Privacy Act (CCPA) for California residents, where applicable.

Information We Collect

We collect various types of information to provide and improve our specialized plumbing services, including water heater installation, repair, maintenance, replacement, repiping, and recirculation solutions.

• Information You Provide Directly to Us:
  • Contact Information: When you request a service, an estimate, or communicate with us, we collect your name, postal address, phone number, and email address.
  • Service-Related Information: Details about your plumbing needs, property type (residential/commercial), service location, and any specific requests or issues related to your water heater or plumbing system.
  • Financial Information: If you utilize our financing options or make payments, we collect necessary payment details. Please note, we do not store full credit card numbers on our servers after transaction processing.
  • Communication Content: Records of your communications with us, including inquiries, feedback, and customer support interactions.
• Information Collected Automatically:
  • Usage Data: When you visit our online platform, we may collect information about your interactions, such as pages viewed, the time spent on pages, links clicked, and other diagnostic data.
  • Technical Data: Your Internet Protocol (IP) address, browser type, device type, operating system, and unique device identifiers. This helps us understand how our online platform is accessed and used.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our site and hold certain information. These are used to improve and analyze our service, remember your preferences, and provide a more personalized experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

We use the information we collect for various purposes, primarily to deliver our expert plumbing services and manage our business operations:

• To Provide and Manage Services: To schedule appointments, provide estimates, perform water heater installations, repairs, maintenance, repiping, and recirculation services, and process your service requests.
• To Process Payments: To process transactions for services rendered and manage billing.
• To Communicate With You: To send service confirmations, updates, reminders, invoices, and respond to your inquiries and customer service requests.
• To Improve Our Services: To understand how our services are used, conduct research and analysis, and develop new offerings or enhance existing ones, including optimizing energy efficiency solutions.
• For Marketing and Promotional Purposes: With your consent, or based on our legitimate interests, to send you information about new services, special offers, or other news we think might be relevant to you (e.g., maintenance reminders, energy-efficient system upgrades). You can opt out of receiving marketing communications at any time.
• To Ensure Security: To protect our online platform and services from fraud, unauthorized access, and other security threats.
• For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We work with trusted third-party service providers who assist us in operating our business and delivering our services, such as payment processors, IT support, customer relationship management (CRM) systems, and marketing platforms. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). This includes enforcing our terms and conditions, protecting our rights, property, or safety, and that of our customers or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our online platform of any such change in ownership or control of your personal information.

Data Security

We implement robust technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure network configurations, and regular security audits. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the purpose for which it is used. For example, we retain records related to services provided for warranty and regulatory compliance. When your personal information is no longer needed, we securely delete or anonymize it.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal information we hold.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions (e.g., for direct marketing).
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information infringes applicable law.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

For California Residents: The California Consumer Privacy Act (CCPA) grants California residents specific rights regarding their personal information. These include the right to know what personal information is collected, used, disclosed, or sold, and the right to request deletion of personal information, subject to certain exceptions. POMPA PLUMBING GROUP LLC does not sell personal information.

Third-Party Links

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: